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eCom Merchant Service vs. Paypal (Continued) Posted: March 20, 2008, 2:20 PM ET I've been using PayPal and when it works it is fine. However when it does not work, it really does not work. I had a guest pay a deposit via paypal. A few weeks later they tried to pay their guest fee via paypal and received an error message. It was inconvenient for both my guest and myself and we both wasted a lot of time on the phone with each other and with paypal. The issue was never resolved and paypal could not tell either of us why the payment would not go through. Things like this happened more than a couple time last season. I'm trying to get away from them, Paypal not my guest ;-) Re: paypal from Europe. Had one from Holland that ran into a glitch two weeks ago, but they called paypal and were told there was a glitch and it would work later and it did. It is an expensive way to collect and other options such as bank wire appear much more reasonable. But I had problems with US collections last week and all 3 called paypal and got no satisfaction. Plus when I call paypal there is no option to select on their phone system to report that my customers cannot pay. Now have one I'm worried about .... customer wanted to pay by cc but had the same problems with paypal as all my clients did last week (not being able to get paypal to accept their cc info and being told on the phone that they must get a paypal account to pay), so customer paid by cashiers check and is now out of money and wants to pay the balance with cc and I don't know if paypal will let them? Gotta be a better way! Paypal reversed the charges on a credit card that the guest did not even request. They would not consider any proof that the charge was valid from us or the card holder. The guest actually had to send us a check. We would like some better customer service and a little more consideration for the vendor. 60% or more of our guests use CC. I am not sure if your straightened this out - but I have used Pay Pal for a couple of years now without any problem (although I use Virtual Terminal). Two or three weeks ago I had a card declined - it gave me a weird error message that did not point to anything specific as a problem. I verified the details with my guests, they were correct. I called Pay Pal, they kept telling me that it was a problem on my guest's end and they could not see why it was declined. Frustrated, with the guest insisting she would only pay with this credit card (she wanted the miles!) I sent her an invoice via Pay Pal and told her to pay me herself - Well, low and behold she was declined - but this time Pay Pal told her that her card was registered to an old Pay Pal account and for security reasons she needed to either cancel the account or update her info - apparently the address no longer matched the address that Pay Pal had on record and so Pay Pal's third party verification system was rejecting the transaction. The moral? If anyone gets a weird decline - (which doesn't indicate anything specific) Ask your guest if the EVER EVER had a Pay Pal account - regardless of how long ago it was, and if so, could it be that they had this credit card registered with Pay Pal - because if so, and if the data has changed for the account holder, it can cause problems. In the end she cancelled the account, and the charge processed just fine within 12 hours after that. |
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