Cancellation Policy
Cancellations that are made more than (90) days prior to the Check-in date will forfeit a cancellation charge of 25% of the full payment charged to your credit card to cover our transaction fees. Cancellations that are made between (60-90) days of the Check-in date will forfeit the full first payment of $250.00. No refunds will be given less than (60) days prior to arrival. Cancellations, late arrivals, early departure, or no shows, do not warrant refunds. (see Trip Insurance)
Check-In time
Check in time is 3:00 pm EST. Occasionally the property manager/cleaning staff may need additional time in order to ready the condo for your stay. We ask for your patience and suggest you have alternate plans available in the event additional time is needed. Please do not interrupt or delay the property manager/cleaning staff if they are at the condo. Restrooms are accessible down stairs on the first floor and many other locations throughout the resort. Let us know immediately if the unit has not been properly cleaned. A $100.00 fine will be charged to anyone found checking into the unit early. Some times, especially in the busy seasons, cleaning may not be done until close to the check in time. If luggage is found, or items are found in there when the cleaning crew arrives you will be billed the extra inconvenience rate of cleaning in and around your things.
Upon arrival at the resort you will be required to pay a $20.00 entrance fee via credit card. You will recieve a car hang tag which must remain visible inside your vehicle for the entire duration of your stay.
Check-Out Time
Check-out time is at 10:00 am EST. A $100 per hour fine will be assessed for guests remaining after 10:00 am EST on the day of Check-out. See check out procedures.
Check-Out Procedures
We know you are on Vacation and we do appreciate your business. We do have to ask that you abide by our Check-Out Procedures so we can prepare the unit for the next arriving guest as they arrive only hours after you leave. If you leave the unit in great shape, the next family can have access to the unit on time. We appreciate your cooperation in following these procedures.
Most of our guests follow all of these rules, but for the few that do not comply, this is notice that a $100.00 fee per incident or per hour, which ever applies, will be charged to your credit card.
1. Check-out time is by 10:00 a.m. EST. Our property manager & cleaning staff arrive promptly at 10:00 a.m. to start cleaning the unit.
2. Dispose of all food/drink brought into the unit/empty freezer & refrigerataor.
2. Bag and Dispose of all trash in trash shoot near elevators!
3. Leave comforters, bedspreads and or blankets on respective beds & strip all used linens and leave on floor at foot of bed.
4. Place all used towels in bath tub.
5. Clean all soiled dishes/pots/pans/utensils etc. /empty dishwasher/place in cabinets.
6. Wipe down kitchen counters and sweep floors.
7. All furniture inside and on balcony left in original position.
8. Close all blinds, windows and doors, set thermstat to original setting.
9. Check the house thoroughly for any personal belongings.
10. Please make sure door is securely closed upon departure and leave your parking passes.
Please leave the home neat and orderly to avoid additional charges. If the property manager finds that the condo has been left excessively dirty you will be billed for the additional cleaning time at a rate of $100 per hour.
Please leave the condo in as good as shape as possible. The cleaner we find it, the faster we can turn it over to the next guest. We really appreciate your help.
Maximum Occupancy
The maximum number of persons permitted is limited to FIVE (5). Limitation of Occupants in Units. Based upon fire code and code enforcement regulations, A one- bedroom or efficiency unit shall have no more than four (4) occupants and a child under the age of two years. Any deviation from the above regulations, shall be cause for immediate expulsion from property by guests. No exceptions shall be permitted without prior owner approval and additional fees may apply. (see Falsified Reservations below)
PENALTY FOR VIOLATING MAXIMUM OCCUPANCY PROVISION: VIOLATION OF THE MAXIMUM OCCUPANCY PROVISION CAN RESULT IN SERIOUS HEALTH PROBLEMS DIRECTLY RELATED TO FIRE CODE & OVERUSE OF THE SEWER. THEREFORE, IN THE EVENT TENANT ALLOWS THE PREMISES TO BE OCCUPIED BY MORE THAN LIMIT, TENANT SHALL BE RESPONSIBLE TO PAY Martz Properties LLC THE SUM OF ONE HUNDRED ($100.00) DOLLARS PER PERSON IN EXCESS OF THE LIMIT PER DAY FOR EACH DAY THE TENANT ALLOWS THE PREMISES TO BE OCCUPIED BY MORE THAN LIMIT OF PERSONS unless consent granted otherwise, the resort may evict immediately.
Cleaning
No daily maid service is provided. A one-time set-up of linens, bath towels, garbage liners, and toilet paper on roll is included. Vacuum cleaner located in the closet should you need it during your stay. We do not permit towels or linens to be removed from the condo at any time during your stay. Missing towels and/or linens will be charged to your credit card. Also beware of using our linens for makeup removal, these stains rarely come out and will result in being charged for new replacement ones. See above in the damages section. You supply your own beach towels.
Trip Insurance
Purchasing travel insurance is a cost effective way to insure the investment in your vacation. We do not purchase travel insurance for our guests, this is your option and responsibility. We highly recommend purchasing a trip insurance policy from a travel insurance carrier should an unforeseen incident occur that requires your trip to be delayed, disrupted or canceled. Many events can disrupt your travel plans, including events that can make the accommodations uninhabitable (fire, flood, wind, etc). These events include, but are not limited to, natural disasters (earthquake, hurricane, tropical storms, etc), travel problems (flight cancellations, etc), and medical/personal issues (illness, death in the family, jury duty, etc). As a result, we have a norefund policy within 60 days of your Check-In date.
Severe Weather: Hurricane Policy and Tropical Storm Policy
We do not offer any refunds for Hurricanes or Tropical Storms. We highly recommend getting Trip Insurance. It is up to the Guest to purchase this coverage for their trip. Coverage is available for health and weather related problems. Please call them direct or order online to purchase this in your name.
TRAVEL INSURANCE AND HURRICANES: WHAT’S COVERED?
Travel insurance through Travel Guard may cover a traveler’s vacation investment if severe weather conditions directly affect their travel arrangements or accommodations. For example, if a traveler is forced to cancel a trip due to a hurricane, travel insurance with trip cancellation can provide a reimbursement for nonrefundable expenses, up to the limit of coverage purchased.
If severe weather forces the evacuation of the traveler’s unit, the travel insurance may provide reimbursement for nonrefundable expenses, and additional travel expenses. For losses to be covered, travel insurance must be purchased before a hurricane is forecasted or predicted. Once a storm is named, losses resulting from a hurricane that has been forecasted or predicted on or before the effective date of coverage are excluded. All claims will be evaluated on their own merits at the time of adjudication.
Parking and Roadways
A valid parking pass must be displayed at all times. All parking must be in the designated areas and each unit is limited to 2 overnight vehicles. Motorcycles and recreational vehicles may be parked in designated areas only. The 15 miles per hour speed limit is strictly enforced. If rules are not adherred to the motor vehicle may be towed at owners expense. Resort parking rules are strictly enforced. Renaissance Tower Circle Parking: Handicapped spaces are provided for Renaissance Tower guests and owners. Loading/unloading spaces are available for up to 20 minutes for Renaissance Tower guests and Homeowners. Service and Delivery Vendors cannot park in the 20- minute spaces in the Renaissance Tower circle. Security shall be responsible for the enforcement of this parking policy and issuance of tickets for violations as follows: First Offense – Warning – next 1 hour if not removed Second Offense - $50 fine – next 1 hour if not removed Third Offense - $75 fine – next 1 hour if not removed Fourth Offense – Trailer and/or motor vehicle, which is in violation of this parking policy, shall be towed if not removed within 3 hours from First Offense. Towing cost to be paid by Homeowner/Guest and the trailer or motor vehicle is not allowed back on property until all fines are paid in full.
Motorcycle Parking: Two designated areas are assigned for Motorcycle parking in the western-most section of the Renaissance Tower parking lot during the time owners or guests are physically occupying a unit or units on the Myrtle Beach Resort property. Under no circumstances are motorcycles to enter the Renaissance Tower circle and are subject to immediate towing from the property with exception of a motorcycle that is operated by a special needs person who has a valid State handicapped placard with a handicapped license and parked in a handicapped spot. Motorcycles who are illegally parked are subject to the fines set forth under Renaissance Tower Circle Parking above.
Bicycle Parking: All bicycles kept on Renaissance Tower property are to be properly registered and tagged by the Building Manager of the Renaissance Tower maintenance department and are valid for 90 days. Any bicycle not having a registration tag will be removed from the property.
Trailer Storage Parking: Trailers cannot be parked in Renaissance Tower spaces from Memorial Day through Labor Day or during Bike Weeks (up to a 10-day time periods during the months of May and October), except in those spaces so designated while Owner is physically on property. During Bike Weeks, there shall be no more than 73 parking spaces designated for trailers and motorcycles, which spaces are determined by the Renaissance Tower Board of Directors and available for trailers and motorcycles at the RT parking lot. Trailers for motorcycles may be parked in the western-most section of the RT parking lot. Such vehicles will pay a parking fee as determined by the Association for the duration of stay. At other times of the year, designated trailer storage spaces are available and only during the time owners or guests are physically occupying a unit or units on the Myrtle Beach Resort property. All storage trailers must be parked along the western-most fence of the parking lot and display a current parking tag. Each above-mentioned storage trailer must be parked within a single marked parking space and be no longer than 18 feet in length. All storage trailers must be parked unattached from motor vehicles. All trailers must be functional, have a current license plate and an inspection sticker if required in the State of South Carolina. Payment is due upon entry to the resort and on or before the first day of each month upon renewal at the security gate. This fee shall apply to all Homeowners and guests who occupy a unit at Myrtle Beach Resort and who park a trailer for storage in such spaces as designated by the Renaissance Tower Board of Directors. All spaces are on a first come, first served basis and all risk remains with the owner of the trailer. No contract or guarantee of availability is implied. Exceptions will be granted to vendors who are actively working onsite; however, such vendors must remove said trailers from the property at the end of each work day, unless otherwise authorized by the Renaissance Tower Board of Directors. Trucks with campers or any other motor vehicle that do not fit in one parking space are not permitted to park in the Renaissance Tower parking lot at any time, except for tour buses.
Pets
No pets are permitted within the resort and or in the condo There is a procedure that must be followed for service animals.
Rates
Published rates are subject to change without notice.
All rates are subject to 12% County and State taxes.
· Included: Cleaning on departure, one-time setup for linens, towels, garbage bags, toilet paper, and hand soap.
· Not Included: No daily maid service. No beach towels.
Other Terms and Conditions
1) Property requires a Seven-Night Minimum Stay unless prior consent is granted.
2) Falsified Reservations - Any reservation obtained under false pretense will be subject to forfeiture of rental money and the party will not be permitted to check-in or the party will be evicted with loss of all funds. Guests will observe all terms and conditions of this lease as to maintaining the premises in good order and appearance and will conduct themselves in a manner inoffensive to neighbors.
3) Guests agree to abide by all reosrt and homeowners association rules and regulations. SEE NEIGHBORHOOD RULES.
4) Martz Properties LLC or Owner, will NOT be liable for lost or stolen items of any kind and Guests will take measures to safeguard all valuables and personal items.
5) All persons using the pools and related areas do so at their own risk and sole responsibility. CHILDREN MUST BE SUPERVISED BY AN ADULT AT ALL TIMES WHILE IN THE POOL AREA. Martz Properties LLC or Owner assume no responsibility for any accident or injury in connection with such use.
7) Any use of this property other than standard lodging use must be authorized by Martz Properties LLC (i.e. parties, receptions)
8) Written Exceptions - Any exceptions to the policies contained within this agreement must be approved in writing in advance.
9) Tenant agrees to indemnify and save Martz Properties LLC harmless from all liability, loss or damage arising from any nuisance or harm made or suffered on the leased premises by the Tenant, or guests of Tenant or from any carelessness, neglect, or improper conduct of any persons entering, occupying or visiting the leased premises.
10) Applicable Law - This Agreement shall be governed by the laws of the State of South Carolina
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Myrtle Beach Resort Rules and Regulations
Condominium living is a unique experience and we ask that you give your temporary neighbors due consideration as you enjoy your stay with us.
As a guest of Myrtle Beach Resort, I (and my party) understand and agree to comply with the Rules and Regulations
Ø Walking on Dunes is strictly prohibited at all times. Resort walks are many giving adequate access to the beach.
Ø Parking is only allowed in the associations parking areas. Parking is restricted to 2 over night vehicles. Vehicles that are illegally parked are in direct violation of the fire code and violators will be towed at the owner’s expense.
Ø Commercial vehicles, boats, trailers, R.V.’s, jet skis, wave runners, motorcycles and all similar vehicles must be parked in designated areas.
Ø Pool rules must be followed. Proper swim attire. Children under 12 must be accompanied by an adult. Only swimming aides permitted in the pools. Positively no glass containers or bottles are allowed at the pool. There is no Lifeguard on duty at the resorts many pools.
Ø Do not leave anything hanging on the balcony railings (towels, beach toys, rafts, etc.) Use the rope inside the balcony rail. The inside balcony wall can be used for beach toys.
Ø Loud music systems and other disruptive noises are not permitted though allowed if used at low volumes.
Ø Maximum Occupancy for the condo is not to be exceeded. Quiet time runs from 11:00 pm to 8:00 am.
Ø All trash should be placed in plastic trash bags, securely tied and placed in the trash shoot receptacles provided near each elevator and or placed outside in a dumpsters. Trash pick-up is every morning.
*NO BIKES inside the resort buildings or condo.
*NO SKATEBOARD/ROLLERBLADES permitted on Association Property or in condo.
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